Pride in Excellence:

Normington Medical Inc. is proud to display the BOC Logo as a token of our commitment to providing the very best in home health care products and services available anywhere. The Board of Certicication / Accreditation, International (BOC) is a private, not-for-profit corporation that has set high national standards for providers to meet in effectively and efficiently delivering quality health care products and services to consumers. BOC confers accreditation on organizations that have demonstrated through rigid scrutiny that their policies, procedures, practices and quality assurance programs meet the BOC national standards. Accreditation is a mandatory requirement by Medicare and other insurance companies to establish commitment, service and other high standards. Normington Medical Inc. has met all areas of these standards and we are in compliance with all regulatory bodies in the industry, and to provide surety to any concerned party that we strive for excellence in all endeavors.

How hard is it?

Accreditation is not easy to attain—providers must demonstrate that they meet the BOC and CMS (Medicare) requirements through a stringent review of ninety-six separate qualifying standards & criteria, spanning eight areas of business operations, such as Customer Service/Care Management, Quality Improvement, and Fiscal Management. Evidence submitted for the review includes:

1) Documented internal policies and procedures

2) Best practices checklists

3) Reviews of training and fiscal management records.

4) Quality Improvement measures and corrective actions

5) Customer satisfaction monitoring and improvement measures

BOC reviewers perform on-site visits to audit these and other performance areas to validate each standard. They further interview our staff members to discover levels of training, product knowledge and to ascertain health and safety standards. They also review customer satisfaction using a variety of methods including direct customer contact. Once they have considered the entire body of evidence, they then determine whether or not we have met the standard sufficient for accreditation.

One of Normington Medical Inc. most prized core ideologies is to "Always Do the Right Thing". For us, the "right thing" is coming through on the trust you have placed in us with your mobility needs. This always has been, and will continue to be our singular goal, and the BOC Logo is a prime marker of excellence and surety that we are doing so!