Our Normington Medical customers often have many questions before purchasing medical equipment, so we thought we'd answer the most frequently asked questions (FAQ) here on our Web site. If you have a question that is not answered here, please don't hesitate to call us TOLL FREE at 1-866-547-8549
Q. What products do you sell?
A. Along with the power chairs, scooters, and lift chairs pictured on our Web site, we also carry a full line of
hospital beds, patient lifts, geriatric chairs, manual wheelchairs, luxury adjustable beds, and walkers.
Please don’t hesitate to call us if you are in need of something not listed here. We have a full staff of
people who work at locating those hard to find items.
Q. When I call, will I have to go through an automated service or will I speak to a real person?
A. At Normington Medical, you will always speak to a person instead of an automated service during
normal business hours. We find that the personal touch ensures the best chance to find the perfect
equipment for your situation.
Q. Are the power wheelchairs / scooters and manual wheelchairs covered by Medicare and private
insurances?
A. Yes, most of all the chairs in our website are covered by Medicare and private insurances.
Q. If I have Medicare will I have to pay anything upfront when I order the power wheelchair / scooter
or manual wheelchair?
A. No, at Normington Medical no money will ever be collected from our customers when they have
Medicare, we will bill Medicare and will accept assingment, so you can relax and enjoy your
chair / scooter.
Q. What forms of payment do you accept?
A. We accept Master Card, Visa, American Express and personal checks.
Q. How long will it take to get my equipment?
A. On Cash items all in-stock items take 3 to 7 working days to get to you (Continental U.S.). If an
item is not in stock, we will inform you with an estimated time of arrival. If the item is to be billed
to Medicare or private insurance, we will have to wait until your doctor sends us the required paper
work.
Q. Do you sell equipment for people who are over the normal weight limit specified on standard
equipment?
A. Absolutely. Although the average weight capacity for medical equipment is between 200 and 300 lbs.,
we offer a full line of products for people who weigh more. The industry has developed many different
products to meet this need.
Q, What about sales tax on these items?
A. Many medical equipment products are tax exempt. Some items are taxable, but at this time, shipping
from one state to another makes it tax exempt.
Q. What if I am not covered under my insurance for the product I need or do not have insurance?
A. We offer a tremendous savings over the normal retail prices on all our products.
Q: Will the power wheelchair break down into sections so that we can transport it in the trunk of the car?
A: Yes, some power wheelchairs do break down for transport, however, unless you are able to lift 60 to
70 lbs., we suggest purchasing an electric lift for you vehicle to transport the chair.
Q: Do batteries and charger come with the wheelchair?
A: Yes, batteries and charger are always included in our pricing, and shipping is FREE within the
continental U.S.
Q: How far will the power chair go when it is completely charged?
A: On a full charge, most power chairs will range between 15 and 20 miles on level surfaces.
Q: How often should I charge the batteries?
A: The batteries should be charged at least once a week for 8 hours, even if you don't use the unit. If you
use the unit every day, you should charge the batteries every night, over night.
Q: Do I plug the charger into a regular power outlet?
A: Yes, just plug the charger into a regular 110 socket. The charger can be converted to 220 volt, if needed.
Q: Will it harm the batteries if they are over-charged?
A: No, the chargers on these units are designed to shut down to 1 amp when the batteries are fully charged,
so that the batteries cannot be damaged.
Q: Can the speed be adjusted on the power chair?
A: Yes, most power chairs have a variable speed control that can be set between 0 and 5 m.p.h. This
controller can also be programmed to lower top speeds for safety concerns.
Q: Can I take my scooter or power chair on the airlines when I travel?
A: Yes, scooters and power wheelchairs have gell cell sealed batteries that are approved for airlines,
boats and trains.
If you have any further questions on power wheelchairs, please feel free to contact us TOLL FREE at 1-866-547-8549
Q: What is the difference between a front wheel drive scooter and a rear wheel drive scooter?
A: Front wheel drive scooters are usually classed to carry 150 lbs. or less and are low to the ground. It is recommended to use front wheel drive scooters on level surfaces only ( sidewalks, indoors).
Rear wheel drive scooters are designed with a higher ground clearance and more power and they
will take you outdoors over grass and gravel. Rear wheel drive scooters are designed to carry 200 lbs.
to 600 lbs., depending on the model you chose.
Q: Will the scooter come apart for transport in my car?
A: Some scooters do disassemble into 5 pieces for easy transport, with the heaviest piece weighing
38 lbs.
Q: How far will the scooter go when it is fully charged?
A: Rear wheel drive scooters with 2 batteries will range approximately 15 to 20 miles on a full charge.
Front wheel drive scooters with a single battery will range approximately 10 miles on level surfaces.
Q: How often should I charge the batteries?
A: The batteries should be charged at least once a week for 8 hours, even if you don't use the unit. If you
use the unit every day, you should charge the batteries every night, over night.
Q: Do I plug the charger into a regular power outlet?
A: Yes, just plug the charger into a regular 110 socket. The charger can be converted to 220 volt, if needed.
Q: Will it harm the batteries if they are over-charged?
A: No, the chargers on these units are designed to shut down to 1 amp when the batteries are fully charged,
so that the batteries cannot be damaged.
Q: Can the speed be adjusted on the scooter?
A: Yes, most scooters have a variable speed control that can be adjusted between 0 and 5 m.p.h.
Q: Can I take my scooter or power chair on the airlines when I travel?
A: Yes, scooters and power wheelchairs have gel cell sealed batteries that are approved for airlines, boats
and trains.
If you have any further questions on power wheelchairs, please feel free to
contact us TOLL FREE at 1-866-547-8549
